FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Orders & Shipping
How long does shipping take?
Once your Little Gate has been posted on the 10th of every month, delivery times are dependent on Australia Post and can vary depending on your location.
As a general guide, please allow approximately 2–8 business days for delivery within Australia.
Remote and regional areas may take longer.
Please note that these timeframes are estimates only and are not guaranteed.
Do you ship internationally?
At this stage, The Little Gate does not offer international shipping.
We hope to open our little gate to more countries in the future.
Can I change my address?
Absolutely! Please send an email with your updated address and order number prior to the 8th of the Month to avoid the next letter going to the wrong address.
Please contact me ASAP at admin@littlegate.com
Returns & Exchanges
What is your return policy?
If your letter or an included item arrives damaged, please contact us within 7 days of receiving it and, where possible, include a photo of the damage.
We will assess the issue and arrange a replacement or refund where appropriate.
I want to cancel my subscription but have already paid?
Once the monthly shipment cut-off has passed, we do not offer refunds for change of mind.
If you no longer wish to receive The Little Gate, you can cancel your subscription at any time. However, cancellations made on or after the 1st of the month will apply to future months only, and the current month's shipment will not be refunded.
Other Questions
How can I contact you?
We’d love to hear from you! Email us at admin@littlegate.com