Shipping policy

There’s nothing quite like finding a little surprise in your letterbox, so we take care to make sure every Little Gate is packed with love and ready for its journey to you.

Where We Ship

The Little Gate currently ships within Australia only.

We send our monthly mail through Australia Post using standard letter or parcel services, depending on the contents of that month's Little Gate.

When Your Little Gate Is Shipped

Little Gate subscriptions are prepared and shipped once a month.

The 8th of each month is our subscription cut-off. Orders and subscriptions are processed around this date, with monthly mail then prepared and sent.

Please allow time for your Little Gate to be packed and handed over to Australia Post before expecting it in your letterbox.

Delivery Times

Once your Little Gate has been posted, delivery times are dependent on Australia Post and can vary depending on your location.

As a general guide, please allow approximately 2–8 business days for delivery within Australia.

Remote and regional areas may take longer.

Please note that these timeframes are estimates only and are not guaranteed.

Delayed or Missing Mail

Sometimes mail takes a little longer than expected.

If your Little Gate hasn't arrived within a reasonable timeframe, please contact us and we'll do our best to help locate it.

If your mail is confirmed or reasonably believed to have been lost in transit, we will send a replacement at no additional cost.

We are not responsible for delays caused by Australia Post or circumstances outside of our reasonable control, but we will always do our best to help resolve the issue.

Incorrect or Incomplete Addresses

Please make sure your delivery address is correct and complete when placing your order.

The Little Gate is not responsible for mail that cannot be delivered due to an incorrect or incomplete address supplied by the customer.

If your mail is returned to us because of an incorrect address, we may contact you to arrange redelivery. Additional postage costs may apply.

If you have recently moved, please make sure your address is updated before the 8th of the month to ensure your next Little Gate is sent to the correct address.

International Shipping

At this stage, The Little Gate does not offer international shipping.

We hope to open our little gate to more countries in the future.

Contact Us

If you have any questions about your delivery or your Little Gate hasn't arrived, please contact us at:

The Little Gate
Email: admin@littlegate.com

We're always happy to help get your little piece of the garden to you.