Refund policy

At The Little Gate, every monthly letter is carefully prepared and packed by hand before making its way to your letterbox. Sometimes, however, things can go wrong in the post or an item may be missed during packing. If there’s a problem with your order, please get in touch and I’ll do my best to make it right.

Cancellations & Refunds

You are entitled to a full refund for your upcoming monthly letter if your cancellation or refund request is made before the 1st of the month.

The 1st of each month is the cut-off for that month's shipment. After this date, your monthly letter may already have been prepared, packed or shipped, and we are unable to offer a refund for that month's subscription.

For example, if you request a refund on 1 September, you will receive a refund for the September letter. If you request a refund on 2 September or later, the September letter is no longer eligible for a refund, but you can cancel your subscription to prevent future payments and shipments.

Missing or Lost Mail

If your Little Gate letter doesn't arrive, please contact us so we can help.

If your letter has been lost in the post, we will arrange a replacement at no additional cost.

If something is missing from your envelope, please let us know and we will send the missing item or a replacement at no additional cost.

Damaged Items

If your letter or an included item arrives damaged, please contact us within 7 days of receiving it and, where possible, include a photo of the damage.

We will assess the issue and arrange a replacement or refund where appropriate.

Change of Mind

Once the monthly shipment cut-off has passed, we do not offer refunds for change of mind.

If you no longer wish to receive The Little Gate, you can cancel your subscription at any time. However, cancellations made on or after the 1st of the month will apply to future months only, and the current month's shipment will not be refunded.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

If your purchase has a major problem, or otherwise does not meet the consumer guarantees that apply to your purchase, you may be entitled to a repair, replacement or refund as required by law.

How to Contact Us

If there is an issue with your Little Gate mail, please contact us at admin@littlegate.com with your order details and a brief description of the issue.

We want every Little Gate to feel like a little parcel of joy arriving in your letterbox, so please reach out if something hasn't gone to plan.